Terms & Conditions

BOOKINGS

To make a booking, there are following options:

GUARANTEED RESERVATIONS

Your reservation can be guaranteed by indicating your credit card number or by payment in advance (not later than 24 h before your arrival).

  • A non-guaranteed reservation remains valid till 18:00 on the day of your arrival. If the guest fails to arrive until 18:00 the hotel may offer the reserved room to another person.
  • If the reservation is cancelled before 18:00 on arrival day, cancelation is free of charge, if canceled or in case of no-show after 18:00 on arrival day, the 100% of room rate for the first night will be charged.

GROUP RESERVATIONS
  • If you have planned to book more than 10 guest rooms of any class, please call to the hotel +371 634 88288 or e-mail to info@promenadehotel.lv. Group reservations receive lower rates!
FOR LEGAL ENTITIES
  • If the reservation is made by a legal entity (company, authority) and it expects that the hotel services would be used from time to time we offer to conclude a special agreement. For detailed information, please, send your e-mail to sales@promenadehotel.lv 
PAYMENT
  • Bank transfer
  • Credit card (VISA, Maestro Card, MasterCard, American Express)
  • Cash (EUR)   
CHECK -IN AND CHECK OUT TIME
  • Check-in from 15:00
  • Check-out from 12:00  
EARLY CHECK IN & LATE CHECK OUT
 
Please inform us about early check-in or late check-out when making your reservation.  
  • Early check-in from 8:00, additional payment EUR 21,00
  • Late check-out till 14:00, additional payment EUR 28.00
  • Late check-out till 18:00, 50% first day price
PARKING
  • The hotel offers free of cost parking lot with video surveillance 
BREAKFAST
  • Buffet-breakfast in restaurant Piano is included in the price.
  • Breakfast on working days: from 07:00 till 10:00
  • Breakfast on Saturdays, Sundays and National Holydays: from 08:00 till 11:00
  • Upon your previous request it is possible also to prepare breakfast for taking with you.
  • Breakfast in your room will be served for an additional payment.
CHILDREN
 
  • All children are welcome.

  • One child under 12 years stays free of charge when using existing beds 

  • All children under 2 years stay free of charge for childrens coats / cribs.

  • All children under 12 years are charged EUR 28 per night for extra beds.

  • All further older children or adults are charged EUR 28 per night for extra beds.

    The maximum number of extra beds in a room is 1.

    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

PETS
  • Our hotel welcomes small to medium size pets, cats and dogs, coming together with our guests (with prior notification) - 14,00 EUR
  • Dogs must be kept on a lead when walking through the hotel.
SMOKING
  • All hotel room are non smokig
  • Smoking is allowed only on terases (in Junior Suite class rooms)
  • After hotel stuff detects that in room someone has smoked - extra charge for cleaning is 200,00 EUR 
INTERNET
  • Free of cost wireless Internet is available in all hotel rooms. It is possible also to connect an Internet cable. 
SPECIAL HOTEL ROOMS
 
  • On your prior request we offer blankets and pillows with anti-allergenic filling.
  • A room for persons with reduced mobility is also available

RULES OF INTERNAL ORDER

  • Do not cause loud noises and disturb other guests.
  • Do not damage hotel inventory. If you see that an item is damaged please inform our reception to avoid any misunderstandings.
  • If damages are caused by the guest the guest shall compensate the amount of damages.
  • It is not allowed to light candles in the room without prior consent of hotel reception administrator. Do not leave lighted candles unattended. Do not bring inflammable objects or chemicals in the hotel.