SPA ETIQUETTE

·       Advanced reservation prior to your arrival is recommended to ensure availability;

·       We are reserving only guaranteed reservations. Reservations can be guaranteed with deposit payment, credit card or companies agreement;

·       We always suggest to arrive 15 minutes prior to your treatment reservation;

·       Late arrival for reservation may not be honoured and will result in a reduced treatment time to be fair to other clients;

·       We recommend wearing comfortable, light clothing or a bathrobe;

·       Please note that swimsuits must be worn in all public areas. A bathrobe and slippers are provided on request;

·       We recommend that no jewellery be worn at the spa area. The management and staff accept no responsibility for the loss of money and/or valuables of any kind brought into the spa premises;

·       We recommend avoid strong perfumes before the treatment;

·       At the end of your treatment you will have time to change and prepare yourself.

·       We ask that you respect the privacy of other guests by speaking quietly. Please note - mobile phones have to be switched off at all times within the spa area;

·       Guests with a heart problems, high blood pressure or pregnant, or have other medical complications are advised to consult their doctor before making reservation for any spa treatment. Please inform your therapist of any medical conditions;

·       Children are not allowed at the spa area unless they having a treatment and must be accompanied by an adult;

·       Male clients having a facial treatment are advised to shave at least 3 hours before their treatment;

·       Please note that Promenade Hotel is a non-smoking hotel. Consumption of alcohol within the spa area is prohibited. We also advisable to avoid heavy meals prior to, or after any spa treatment.

CANCELLATION POLICY

·       All treatments can be changed or cancelled without any charge 72 hours before the reservation;

·       For failed cancellation the hotel has rights to demand no-show fee, which is equal 100% of a reservation’s sum;

·       Treatment prices are subject to change without notice;

·       Any unused part of the package is non-exchangeable for another time.